We take a great deal of care and attention in the making and selection of all the penguins we send out to our customers. There will be natural variation in the size and height of our penguins, and no two penguins will ever be the same— which of course is part of their appeal! (in fact, with orders of multiple penguins we will try to give you a variety of sizes).
We hope all our customers are delighted with their penguins. However, if for any reason you're unsatisfied then please let us know and you can return them and we can issue an exchange or refund.
If you would like to return your penguins then please let us know within 7 days of receiving them.
Any returns must be in the same condition as you received them. You as a buyer will be responsible for packaging them appropriately and covering the costs of return postage.
Warning: penguin beaks are both sharp and fragile! Please bear the former in mind if you have small children or pets; and the latter in mind if you are handling them— or indeed returning them.
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